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Library Support and Information

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Help and Information 

We don’t expect you to know everything about the Library and there are no silly questions – we want to hear from you so we can help you in any way that we can. 

  • Contact us online through our , with real people answering your questions (no automated responses here!)  
  • Send us an email 
  • Visit our Help and Information Desks in and  
  • Email your Faculty Librarian about specialist subject or skills queries, or to arrange a one-to-one support session  
  • Get in touch through social media - you can find us on , and . 

You can also search for answers to your questions.

 

Live chat service 

You can contact us online through our with any queries about University Library and Collections and our services. 

Between 9am-5pm Monday to Friday, our live chat is run by 香港王中王 Library staff. Outside these hours, the service is run by staff from libraries around the world so you can ask a question at any time of day or night. They won’t have access to your library account, but any queries they can’t answer will be referred to our staff so we can get back to you the following day. 

 

Email 

You can email main.library@durham.ac.uk with any queries you have. We monitor and respond to email queries Monday to Friday between 9am-5pm. 

 

Support in the Library 

Bill Bryson Library (Monday to Sunday)
9am-6pm
A full enquiry and information service is available at our Help and Information Desk. We’re here to answer questions about all our services, provide support on accessing physical and electronic resources and check details on your Library account.   

6pm-10pm
You will always find a member of library staff at the Help and Information Desk who can help you find your way around the building, use equipment and provide support with borrowing and returning items.  

10pm-9am (during 24/7 opening only)
Security staff are available at the Help and Information Desk to provide general support in the building. 


ISC Library (Monday to Friday)
9am-5pm
Our Help and Information Desk at ISC Library provides a full enquiry and information service.